Friday, July 8, 2011

We Won't Harm Your Computer!

Starting last month, our web team noticed that our web server was compromised. It wasn't long before Google picked up on a malicious script that was installed via the hack, thus our site was stamped with a warning notice ever since.

Over the last few weeks, our web team has been fighting this malicious script feverishly. After having manually removed the script, it was evident that it kept regenerating itself. Needless to say, it has been an uphill battle.


Today, we brought in the experts to finalize this horrible issue we have been facing. After much debate, the solution was clear.

Please allow us to get really web technical for a second. Some of you may not be able to follow this at all.

Because the website sat on the root folder of the server, we analyzed the script and noticed that it ONLY existed on the root. This allowed us to realize that if we moved the entire site into its own folder off of the root and repointed the domain to the new destination on the server, we would be in business. 

Joila! We did it and it worked. 

A few hours ago, we submitted the harmless version of the site to Google through Webmaster Tools and we are now expecting the notice to be lifted in the coming days. 

We want to acknowledge that this issue has probably concerned many of our customers, especially new ones when coming to our site. If you did go into our site through the error message, don't be alarmed. The script was not actually harmful. It was a marketing script that has nothing to do with harming people's computers. 

We look forward to having a completely clean site again. Hopefully we will never have to experience something like this ever again. 

Thanks for your patience and understanding. 

1 comments:

Anonymous September 14, 2011 8:52 AM  

I just wanted to let you guys know that as of this morning (9/14/11), Google was still claiming that "this site may harm your computer."

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